Mission Accomplished!

Ecclesiastes 3:1 says: “To everything there is a season, A time for every purpose under heaven” 

It was almost two years ago that JUST TRUETT began. A simple idea. An idea that, two years later, I would have never believed would have reached so far and impacted so many. But that was my purpose for it. I wanted something simple, yet tangible. Something that would cause the 16 year-old new hire to ask, “What does ‘JUST TRUETT’ mean?” And in that moment, you have the opportunity to share the life and legacy of a man who not only mastered the chicken sandwich, but someone who also impacted lives. Thousands and thousands of lives.

When he passed in the fall of 2014, everyone knew who he was. Then, as time went on, I began to walk into stores and ask random employees about Truett Cathy. Sadly, many of the younger ones would respond that they didn’t know who he was – though his likeness in the form of a cardboard cutout was standing over near the playground. It was then that I really saw the importance of the JUST TRUETT t-shirt. A simple, yet perfect way to explain who he was and how he served. To the young new hire, “Do you know what you do when a guest comes back into your restaurant incredibly upset because you forgot to place a straw in their bag at the drive-thru window? You ‘JUST TRUETT’! You do what Truett would have done. You treat them and serve them how Truett would have treated them and served them.” And right there, that opens up the conversation of who Truett was, and you not only teach them the correct response in handling a tough situation, but you also get the opportunity to tell his story at the same time.

Right from the beginning, I wanted to do things the right way. I asked Dan Cathy for permission to use his dad’s name on the t-shirt, even though ‘Truett’ is a first name used by many throughout the years. I also did not add the CFA logo, the Cathy name, or CFA font. Why? Because I wanted it to be a simple shirt that only those “inside” CFA would understand the meaning. A shirt where it was “understood” that it was associated with CFA without being technically a CFA shirt.

It took off immediately. Operators and staff across the country were catching my vision. From Dan Cathy, to Mark Cathy, corporate staff, operators, team members, and even raving fans and NFL players – they loved and appreciated the mission and mindset behind the shirt. Operators were messaging me with stories of how they used the shirt to teach classes on leadership. Friends had me ship the shirt to England to wear during the overseas pop-up events. And during the floods in Houston, shirts were shipped down to a local store to use while serving the community. It was making an impact and it was serving the purpose for which I had prayed it would serve.

To this day, as promised to Dan Cathy, I never made a dime off the t-shirts in profit. If anything, I took a loss and it was worth it to me. I loved this! It was a fun mission and it served its purpose well.

Today, I was asked by the family, through the CFA legal team, to discontinue the shirts. They expressed their gratitude and the efforts made to continue Truett’s legacy, and even though the shirt is technically not a CFA shirt, they need to be careful with their name and I completely understand that.

So as of today, I will be shutting down the Just Truett facebook page, the instagram page, and discontinuing production of the shirts. Those who have the shirts, please continue to tell the story – it must still continue to be told.

To all of who who have used these shirts to create a REMARKable experience for your team and your guests, and to all of you who have made a positive impact on those you have been in contact with because of the shirt, I thank you. Thank you for getting behind me, knowing my motives and heart were pure in this effort and for supporting JUST TRUETT throughout the past two years. I am forever grateful.

I humbly and respectfully bow out, knowing that I love the Cathy family, the brand, and the raving fans. And you never know. Maybe I’ll be adding to his legacy by owning and operating my own CFA restaurant one day. Only the Lord knows. To Him be all the honor and glory. Amen.

One Year.

It’s been one year since I left Chick-fil-A. I remember September 9th, 2016, well. My team surprised me with cakes, cards, and banners strung across the ceiling over the order line. So many friends came to see me off that day, including my family, my operator, guests that had become family, and even Buffalo Bills fullback, Mike Tolbert and his family – a family with whom I had built a relationship through a little window on the side of the chicken coop.

People often ask, “Do you miss it?! Are you coming back? Are you going to apply for a store again?” I do miss it, sure. But I’m where God wants me right now. And I believe that is the BEST place to be – where God has you NOW. Will I ever apply again? I don’t know. Right now I’m focused on being the best Sales and Marketing Representative for Ryan Homes that I can possibly be. We are settling down in Fort Mill, SC, and have a new home church in Harvest Baptist in Rock Hill, SC.

So I write this brief post to say that there is life outside of Chick-fil-A. When you taste and see and are a part of the culture that is Chick-fil-A, it’s hard to leave. Really hard. But when you realize that God always knows best and that He knows what areas of your life need fine-tuning and stretching, He will find a way to move you, in order to better you.

I stepped into a position at Ryan Homes that has stretched me and is stretching me in every way imaginable. I knew very little about sales, blueprints, construction, etc, but I’m learning daily, and growing in knowledge and experience. It’s fun. It’s a challenge. It’s life outside of Chick-fil-A, and it’s ok. Why? Because personal growth doesn’t just happen in a restaurant. It happens where God plants you.

So I challenge you, my fellow Chick-fil-A’ers who have also been turned down for the Leadership Development Program and/or for Owner/Operator: Step out. Step away. Do something new. Stretch yourself. Just because you aren’t wearing Oobe doesn’t mean God can’t use you!

I’ve learned over 36 years to never say never, but only to trust God and His timing. So let’s never stop learning, never stop leaning, never stop loving, and never stop leading. And simply trust that God has amazing things in store for our lives!

Love you all and am so incredibly thankful for you. Oh, and come buy a Ryan Home from me! 🙂

Tolbert

The End of an Incredible Journey… or is it?

Most of you know by now that this past week brought the news that I will not be moving ahead in my journey to own/operate a Chick-fil-A. At least not now. This news did not devastate me, nor was I angry. I know the system and how it works, and I knew this going in almost 4 years ago. I simply was not competitive enough. Chick-fil-A has 50,000 individuals per year starting the process to become an owner/operator. I made it to step 5 of 7. The top 400 of 50,000 or so. And I am very humbled and grateful to have made it that far. I am in a tough spot at my age. Mid-thirties with a family makes it difficult to be a solid candidate for the Leadership Development Program (on the road living in hotels for about 2 years opening up/running Chick-fil-As around the country), and I am not in my 40’s or 50’s with a wealth of experience from past employment. On paper…. I don’t compete. And I completely understand that from corporate’s point of view.

The only frustrating part is that I don’t know where I fit in…. or how to become THAT competitive. I feel like I have done everything in my power to become prepared to operate a store, and who I am and the endless energy and passion I have for Chick-fil-A would go far beyond simply making a local business profitable. But I am not upset. I know God has a plan, and I know that it is a perfect plan for me and my family. Sometimes it is God’s timing, or sometimes it is a completely new plan – only time will tell.

I want to thank my wife first of all for everything. And by everything, I mean the sacrifices, large and small, that she has made over the past 4 years. She was my biggest cheerleader, and she was ALL IN just as much, if not more, than I was. She is incredibly strong with a heart of gold. She will make an amazing operator’s wife one day, if that is what God wills. I love her dearly and desperately wanted to reach my goal for her. Love you, sweetheart.

Thank you also to the many Operators, Grand Opening Supervisors, trainers, Corporate staff, friends, guests, family, etc who cheered me on since day 1. I never once had someone tell me that I would never make it as an operator, but rather hundreds, if not thousands, telling me to keep going…. that they would love to help me and serve with me one day.

Though I am at peace and trust God with corporate’s decision, guests of mine are crushed. I returned to work this past Friday, and guest after guest walked in shocked – I don’t know if they were more shocked at the decision or that I had a smile on my face. Many operators reached out to me. Some told me they cried, while others expressed that if they had to go through the process today, they would not even make it.

You know what all this tells me? That this journey was not in vain. The people I know now that have impacted me, and that I may have impacted…. I wouldn’t have met them 4 years ago. The massive amount of support and outpouring of love during this journey and after the news came last week has been humbling. I don’t deserve any of this…. but God, in His goodness and grace, allowed me precious time with individuals all across this country. These moments are priceless to me!

I love Chick-fil-A and I will always love Chick-fil-A. As of now, I am still serving at my local CFA as a director working 50-55 hours a week. And until God moves me, that is where I will be. Is the journey over? I honestly don’t think so. I try to force myself to lose the desire to own my own store… and then I clock in and do life with my team, and after hugs and high fives and accomplishing goals together…. I realize I can’t stop pursuing my dream. It’s what I do. It’s who I am.

Many have asked if I am upset or mad. Almost telling me with their eyes and tone of voice that it would be ok to say yes. But no. I am at peace. I am at peace knowing that God is good all the time. Never is He NOT good. And though people all around the chain know I would make a tremendous operator, the one person who could say no, did say no. And they did their job well. They have to make sure they choose the best fit for every opportunity. To play God and to judge their decision would be foolish. To trust God and wait on His will and timing is obedience. So I choose to obey. I choose to wait. I choose to continue to be full of joy. I choose to keep on serving faithfully.

I leave you with this story from this past Saturday.

A mom and her little girl were getting into line to order when I walked by them to grab something from outside. She stopped me and told me that she had used me as an example when teaching her kids a lesson that week. I recognized the mom, but didn’t know her personally. She went on to explain that her 9th grade boy was telling her how his friends in the same grade were out partying/drinking and making poor decisions. Her son then said that he doesn’t have to hang out with that crowd and wants to make wise decisions. I bent down and asked the little girl what the mom had said about me. The little girl looked up at me and said, “Mommy said that she wants me to marry someone like you one day”. I was shocked, as I had never spoken to them before. The mom then began to tear up and told me that she can tell simply by the way I serve people in the restaurant that I am someone that she wants her boys to look up to and her daughter to marry. It was all I could do not to get all emotional! WOW! Do I deserve those comments? No. Any good in me is by the grace of God alone. But God used that instance, just mere days after receiving a “no” answer, to keep that flame burning inside of me.

To you that have followed this journey…. thank you! You are appreciated far more than you will ever know. I truly hope this isn’t the end. I have insane faith that it is not. In fact, I  check my email throughout the day thinking that I will receive one saying that they have changed their minds and have a store for me. But if that day never comes, I thank God that He used CFA to bring you into my life. May God bless you. #JUSTTRUETT

 

I was SHOCKED by God…. but I shouldn’t have been.

What I am about to tell you, will shock you. In an awesome way. But it shouldn’t shock us…. For the past couple of years, I have been driving an old, green 1995 Toyota Tercel with a broken speedometer and a broken odometer. It leaks some oil and doesn’t change gears until the first mile of the day has been driven. I was content with the car. Proudly displaying my Chick-fil-A license plate on the front bumper while using the car as my daily driver to and from work. However, I never carry my kids in that vehicle. There isn’t much room, and I don’t feel it’s a safe vehicle as it’s so small and doesn’t drive through rain that well without hydroplaning. But it was okay for me! I was thankful for transportation, and the gas mileage was tremendous (that gauge still worked).

Yesterday, I was sitting at my computer on Craigslist looking at cars and thinking that it would be nice to have a bit newer car that I could drive that could also accommodate my kids if I needed to take one child and my wife the other. I thought about finances and how money isn’t growing on trees these days… and I definitely didn’t want to touch the money I set aside for my CFA operator fee. Then I remembered something my mom always told me growing up. “Pray specifically that God would provide what you need…. pray that someone will GIVE you a car”… she would say. I kind of chuckled when I remembered that, and though I felt kind of silly, honestly, I prayed that someone would give me a car. I went to work not thinking about it at all, as it wasn’t really a pressing need, per se, just a desire of my heart.

I was about to climb into bed last night around 10:30pm when I received a private message on Facebook from a person that I had met only once in life. In a nutshell, the message said that they had recently upgraded vehicles, and God had told them to give their old vehicle to me…. WHAT!? I read on. It was a 2003 Toyota Highlander. Safe. Room for kids. Reliable. WHAT?! Toyota?? I LOVE Toyota. My mind was racing. It was hard to comprehend it all. You mean to say that I prayed a prayer that morning that someone would give me a car, and by that evening, out of the blue, someone not knowing that I prayed that prayer messages me and wants to give me their vehicle?!

Beyond the incredible answer to my car situation was the fact that at a time where work had been tough, and though I believe I am on the right path with CFA… God, through direct answer to prayer, confirmed in my heart that I am indeed walking the way in which He wants me to go. Shocking?? YES! But what a rebuke. Answer to prayer SHOULDN’T be shocking. God still answers prayer!! Oh me of little faith.

I’m an open book, and you all play a key role in the story!

I am an open book. Simple as that. The world knows 90% of what goes on in my life. Why? Because, as someone who absolutely stinkin’ loves people… I believe you, and others reading this, play an incredibly important role in my story. Each and every person I meet shapes me in some way or the other.

While many may choose to privately walk the Chick-fil-A journey, I want to share it with you. I am where I am today, and who I am today because of you… and it’s an honor and privilege to include you along the way.

I believe in the power of prayer, and I believe that God has a very specific will for my life. I also specifically feel called to be a Chick-fil-A operator. So I include you, my friend. I include you because I have spent time serving alongside of you, kept in touch via social media, celebrated with you, prayed for you, and loved you.

So I humbly ask for prayer. We head to Kalispell, Montana for a little vacation next week, and Lord willing, I am going to hunker down in the Colter Coffee Shop and begin the application process. I have never applied for a store before, and I need clarity of thought as I seek to put on digital paper my heart for Chick-fil-A and how and why I will take the brand to the next level.

I am confident in God and the timing. I know His will will be accomplished no matter what the outcome. And I thank you, friend, for riding along with us… for loving us… for supporting us… and most of all, for praying for us.

It means the world!! God bless you.

Interview Information: Please pray!

Many of you know that I will be interviewing for the Chick-fil-A Leadership Development Program this coming Thursday, March 5. I humbly ask for your prayers that day… specifically for the following:

  1. For those interviewing me to have wisdom and discernment on whether or not I am a fit for the program.
  2. That I would have a clear mind to adequately and sufficiently express my love and passion for people, operations, and the incredible brand that is Chick-fil-A.
    For those interested in praying during my interview, here are the details for Thursday:
  • AM flight down to Atlanta
  • 10:30am-11:15am (interview)
  • 2:00pm-2:30pm (interview)
  • 2:45pm-3:00pm (interview)
  • PM flight home to Charlotte

Thank you all so much! Whatever the outcome, I rest in God and His PERFECT plan for our lives.

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This is all about you, God!

About a year ago or so, I joked that before our new Chick-fil-A in Indian Trail opens for business, we should join hands, completely surround the building, dedicate it to God, and have a plane fly over and get pictures…. I thought it was far fetched. But thanks to Dean Sandbo, Wayne Potter, JAARS and their helicopter… it became a reality. Can’t believe it has almost been a year! Excited to attend Certified Trainer Class this week in Atlanta and continue to grow in my journey at Chick-fil-A!