2020 – The Year of Change

How do you sum up almost 12 years of life? I don’t think one can – at least not properly. There are so many memories to try to encapsulate in one post, that I would be foolish to think that I could recall all of them. In fact, the biggest fear of writing this post is that someone or something will be unintentionally left out. So please allow me to generalize to a great degree.

On May 31, 2008, I married the love of my life – Rebekah Linder. I met her the Saturday after Thanksgiving in 2006. I was just finishing up work at the Greenville Spartanburg Airport, and had been invited by my cousins to drive up to the Charlotte area to have home-made chili with their friends. I’m still foggy-brained over whether this was a set up or not, but nonetheless, I was a single 25 year old that loved chili. So I went.

It was that evening that I met my future wife. She was nothing I “thought” I wanted in a girl. I had always imagined I’d marry a southern girl who loved sports, and yet here I was, crushing over an opera singer from WinscAHsin (or however you are pronouncing that accent in your head – lol). We were engaged a year later, and then in May of 2008 we were married.

Though I lived in a couple other states during college life, Greenville, SC, had always been home. So for the first time in 27 years, I found myself putting down roots in a different place. We settled in Matthews, NC, in an apartment complex called Paces Commons – starting out life together above another young couple with two little girls, Angie and CR Braniff – now known around the world as https://www.youtube.com/user/branifffamily – Check them out and subscribe! We are so thankful for their friendship, even to this day.

During the stay in the apartment I began a 4 year tenure at the Bible Broadcasting Network (BBN Radio). It was an honor to serve alongside Dr. Lowell Davey and see many people give their lives to Jesus. Shortly after starting work at the station, we built our first house in Fort Mill. Both of our kids were born while living in that home on Haddington Drive.

Then, after much prayer, we began the process of pursuing our own Chick-fil-A franchise. What a journey! Those details are in this blog somewhere back in the archives. We sold our home and moved into a rental in the Wesley Chapel, NC, area in case I was offered a franchise location and we would be moving somewhere across the country. Nothing stretched us more than this experience – professionally, personally, and spiritually. So many sacrifices, yet willing to be tried and tested to see if that was what God had in store for us. Though it was not His purpose for us at that time, the friendships forged during those 3 years with CFA was immeasurable and invaluable.

Through connections at Chick-fil-A, I was introduced to Ryan Homes. I had never been in sales before, and actually couldn’t stand sales people. But real estate intrigued me, and I quickly discovered that sales, done correctly, is simply building relationships and meeting needs. I accepted the position and went through the process of building another home back in Fort Mill. It was during this move that we joined the church family at Harvest Baptist Church in Rock Hill, SC, and got involved teaching the college SS class, as well as in the music ministry (my wife that is – Haha!)

Fast forward 3 years to today, where we have taken the time to assess where we are in life, how much time we are spending together as a couple, with our kids, with others, etc. What we discovered is that we have very little margin in our lives, at a time when our kids are at very impressionable ages.

So after a lot of thought, prayer, and counsel, we will be transitioning to Greenville, SC over the next couple of months! It will be good for my kids to grow up around grandparents, uncles/aunts, and cousins for a few years at least. I am staying with Ryan Homes, but my drive to work will be less and with family around, I won’t feel like my wife is alone on the long days.

The email to my pastor was the hardest. Our church family at Harvest Baptist is special. I pray that we find something like Harvest in Greenville. We will miss you, Charlotte! You have become home. We were married here, our kids were born here, and our closest friends are here.

But a giant step of faith is good for the soul. It stimulates growth, necessary change, and new opportunities for impact and influence. So here’s to meeting new friends, reuniting with old ones, and learning new hashtags. See you soon, #GVL!

PS – Have you ever gone through a big move? Share all your tips and tricks!

An Unstable Foundation

I’d like to take a different opinion/angle on these mass shootings. When you take away the arguments of politics, guns, mental illness, etc, I’d like to consider the absolute dysfunction and destruction of families over the past few decades.

Let’s consider it in general, as I am not casting blame.

Whether it’s a matter of dysfunctional, broken families, or parents who are simply not intentional with time, love, and attention – a product is emerging that has no purpose and no hope and no value – or so these children/young adults are led to believe.

The Texas shooter posted on his LinkedIn that he is just getting by. That he guesses he’ll do software development because it seems to suit him best. I hope I’m wrong, but to me he appeared to be your stereotypical “no ambition, sit on the couch and play video games all day” type of guy.

I may be stepping on some toes, but that’s a parenting problem.

It’s a parenting problem to not teach your kid ambition. It’s a parenting problem to not teach your kid hard work. It’s a parenting problem to allow your kid to sit on screens all day.

But that’s the issue. It’s hard work to parent and be intentional with parenting.

At the end of the day, do I know all the details? No.

At the end of the day, do I know his home life was the issue? No.

At the end of the day, was he at fault? Yes.

At the end of the day, are we, as parents, responsible to teach and train and love? Yes.

I don’t post this to flippantly add to the outcry and pointing of fingers, but rather to say that the foundation of America is the family. And the devil knows it’s where the attacks are the most affective.

So where do we go from here? We all look inside and say, “What can I do to build up and strengthen my family – our foundation?”

Before you respond, know this. Please. I’m not saying because you are divorced, this happens. I’m not saying your child cannot be raised well and then turn from the truth. I’m not saying that video games are the reason. Or guns. Or donkeys. Or elephants.

Just consider this angle: Without a reason to live, without hope, and without purpose, you are capable of destruction.

Please consider your time. Do you come home from work and selfishly do what you want to do and let your kid sit there, alone, with headphones on their ears, mindlessly playing games for hours on end because no one makes them feel important, or loved, or inspired to do anything?

They’re skilled. They’re important. They’re valuable. But do they know that? Have you told them?

I can promise you this. God forbid that’s ever my son on the Walmart security cameras, but if it were, I would look back and take a lot of responsibility.

So the next time you hear people say to hug your kids and love on them because they could be the next victim, think about hugging them, loving them, and being intentional with them as parents, because they could be the next killer.

That’s hard to read isn’t it? It’s hard for me to think about that.

I close with this.

Maybe you were burned by church. Perhaps you were hurt by religion. Don’t let that keep you from teaching your kids about God. About a personal relationship, not a religion, with Jesus Christ.

NO Jesus, NO hope; KNOW Jesus, KNOW hope. ❤️

Coming up short

I’m numb.

I gave everything and still came up short.

It’s a terrible and sickening feeling. One that eats and eats at your very soul. Giving everything and still coming up short is not easy to swallow. Twelve months of sacrifices and pure grit and hustle suddenly seem meaningless and you begin to mentally scratch and claw to figure out how it could happen. How it could end this way.

I’m referring to my career in sales. I sell new home construction, and all of us sales reps have one goal in mind each year – to hit President’s Club. President’s Club is determined by achieving a certain percentage above what you are supposed to sell in a given year. Without going into much detail, it equates to a $20,000 bump in pay the following year.

I was blessed to achieve this goal my rookie year, and was motivated even more to re-qualify my second year (2018). After my sales partner left to move to another market back in April, I was determined more than ever. I was alone and it was all on me to make it happen. Over the next 9 months, I pushed hard – sacrificing personal time and family time.

For me, it was all about my family. As the sole provider, I needed the bump in pay to help pay off medical bills and to get us back to being debt free. Though there were many hurdles to overcome, I was bound and determined to make it happen. And I was all in! Down to the wire. Writing sales on December 31. But would it be enough?

My office manger was a gem and ran the numbers late on New Year’s Eve. The email arrived in my inbox, and I opened it. All I remember seeing were the words, “Kent, I am so sorry. You came up ONE sale short”

One sale.

I immediately resonated with those sports players who have experienced an excruciating loss by ONE point, or ONE goal, or by ONE run. Imagine a Major League baseball player sweating and hustling through 162 regular season games to lose by merely ONE run and miss the playoffs – or even worse yet – lose by ONE run in the World Series.

But as cruel as the game of life can be sometimes, a loss is a loss. And coming up a sale short, is a sale short.

So I type this as a testament and a reminder to myself as to why I exist. And that is to give glory to God for His goodness in my life. Though I feel like sitting here in disappointment and despair, I choose to praise Him for a very successful year despite not being back in President’s Club. Most of all, I’m thankful for my buyers who have become friends, and my fellow reps and office staff who are absolutely wonderful, and for my wife and kids who lift me up and who are literally everything I need.

So in the moment, though incredibly disappointed, I thank God for giving me a great career, opportunities to help make dreams come true, and the ability to provide for my family.

How about you? Have you ever experienced coming up short in something you have worked so hard for? I’d love to hear about it!

Mission Accomplished!

Ecclesiastes 3:1 says: “To everything there is a season, A time for every purpose under heaven” 

It was almost two years ago that JUST TRUETT began. A simple idea. An idea that, two years later, I would have never believed would have reached so far and impacted so many. But that was my purpose for it. I wanted something simple, yet tangible. Something that would cause the 16 year-old new hire to ask, “What does ‘JUST TRUETT’ mean?” And in that moment, you have the opportunity to share the life and legacy of a man who not only mastered the chicken sandwich, but someone who also impacted lives. Thousands and thousands of lives.

When he passed in the fall of 2014, everyone knew who he was. Then, as time went on, I began to walk into stores and ask random employees about Truett Cathy. Sadly, many of the younger ones would respond that they didn’t know who he was – though his likeness in the form of a cardboard cutout was standing over near the playground. It was then that I really saw the importance of the JUST TRUETT t-shirt. A simple, yet perfect way to explain who he was and how he served. To the young new hire, “Do you know what you do when a guest comes back into your restaurant incredibly upset because you forgot to place a straw in their bag at the drive-thru window? You ‘JUST TRUETT’! You do what Truett would have done. You treat them and serve them how Truett would have treated them and served them.” And right there, that opens up the conversation of who Truett was, and you not only teach them the correct response in handling a tough situation, but you also get the opportunity to tell his story at the same time.

Right from the beginning, I wanted to do things the right way. I asked Dan Cathy for permission to use his dad’s name on the t-shirt, even though ‘Truett’ is a first name used by many throughout the years. I also did not add the CFA logo, the Cathy name, or CFA font. Why? Because I wanted it to be a simple shirt that only those “inside” CFA would understand the meaning. A shirt where it was “understood” that it was associated with CFA without being technically a CFA shirt.

It took off immediately. Operators and staff across the country were catching my vision. From Dan Cathy, to Mark Cathy, corporate staff, operators, team members, and even raving fans and NFL players – they loved and appreciated the mission and mindset behind the shirt. Operators were messaging me with stories of how they used the shirt to teach classes on leadership. Friends had me ship the shirt to England to wear during the overseas pop-up events. And during the floods in Houston, shirts were shipped down to a local store to use while serving the community. It was making an impact and it was serving the purpose for which I had prayed it would serve.

To this day, as promised to Dan Cathy, I never made a dime off the t-shirts in profit. If anything, I took a loss and it was worth it to me. I loved this! It was a fun mission and it served its purpose well.

Today, I was asked by the family, through the CFA legal team, to discontinue the shirts. They expressed their gratitude and the efforts made to continue Truett’s legacy, and even though the shirt is technically not a CFA shirt, they need to be careful with their name and I completely understand that.

So as of today, I will be shutting down the Just Truett facebook page, the instagram page, and discontinuing production of the shirts. Those who have the shirts, please continue to tell the story – it must still continue to be told.

To all of who who have used these shirts to create a REMARKable experience for your team and your guests, and to all of you who have made a positive impact on those you have been in contact with because of the shirt, I thank you. Thank you for getting behind me, knowing my motives and heart were pure in this effort and for supporting JUST TRUETT throughout the past two years. I am forever grateful.

I humbly and respectfully bow out, knowing that I love the Cathy family, the brand, and the raving fans. And you never know. Maybe I’ll be adding to his legacy by owning and operating my own CFA restaurant one day. Only the Lord knows. To Him be all the honor and glory. Amen.

One fantastic year of #JustTruett

It has been exactly one year since I wrote this post about launching the Just Truett t-shirts, and as I sit and reflect on what has probably been the craziest and busiest year of my life, I cannot help but praise God. I am not where I thought I would be at this time, but the journey has been a blessing and the future is bright.

As most of you know, I was turned down this past May to own and operate a Chick-fil-A in Montana. It was a long shot from the get-go, and corporate had told me they had chosen someone over a year ago, but I still gave it my all and went for it. I’m so happy for the operator they chose for that particulate location. He’s a great guy and a super fit for the Flathead Valley of Montana.

After much prayer, I decided to leave Chick-fil-A in September and go into real estate (though I still enjoy consulting and helping others in their own journeys). I obtained my NC Real Estate license and have almost completed my training to become a Sales and Marketing Rep for the Ryan Homes brand of NVR, Inc. Real estate class was no joke, but I love learning, growing, and expanding my horizons, and I thoroughly enjoyed it.

Along with changing careers, we lived 3 different places in 2016. We had been renting, thinking I was going to become a CFA operator in some part of the country, and therefore did not want to be tied down owning a house. After signing on with Ryan Homes, we settled back into Fort Mill, SC. I am pretty sure my wife was pumped to finally “settle” somewhere. 🙂

Since so much happened this year, I did not have much time to focus on promoting Just Truett shirts…. yet I was inundated with stories from operators and staff around the country telling me how they were able to use them to tell the story of Truett Cathy and his heart to serve others! Love getting feedback like that.

It has been exactly one year since I began to really promote the t-shirt and teach others the meaning behind the shirt. As I promised Dan Cathy, CEO of Chick-fil-A and Truett’s son, I did not make a profit selling t-shirts. I had a few people in the chain who were skeptical about the shirts, and/or the motive behind the shirts. Was I making money off of someone who is deceased, am I trying to gain attention, or maybe I was simply using Truett’s name to launch some larger venture later. None of these can be further from the truth.

This year, 210 shirts were purchased/donated across the country…. actually, one went to England as well for the pop-up event Chick-fil-A does for a day. They were used for conferences, events, in-store service, and other venues. With some of the funds, we were able to give $500 to a Chick-fil-A team member who had lost her brother in an accident and needed a vehicle. People have used the t-shirt in so many incredible and creative ways…. I am overwhelmed reading them all. I recently started an Instagram page to try to document those who have sent photos wearing the shirt. You will see operators, corporate staff and even Mike Tolbert of the Carolina Panthers!

I just finished running the numbers, and to those who doubted I was doing it for the right reasons and simply trying to make a profit…. I ended up negative $225 at the end of the year. And that is OK! Why? Because my goal from the very beginning was to create a simple shirt that reminded us all daily to serve as Truett served, to care as Truett cared, and to love as Truett loved. It’s a model of service that continues to this day in Chick-fil-A restaurants across the country, and hopefully this shirt helps in a small way to carry on his legacy.

A special thank you for everyone who purchased a shirt or multiple shirts this year. Because of you, so many lives were impacted this year. May God bless you! tc

The End of an Incredible Journey… or is it?

Most of you know by now that this past week brought the news that I will not be moving ahead in my journey to own/operate a Chick-fil-A. At least not now. This news did not devastate me, nor was I angry. I know the system and how it works, and I knew this going in almost 4 years ago. I simply was not competitive enough. Chick-fil-A has 50,000 individuals per year starting the process to become an owner/operator. I made it to step 5 of 7. The top 400 of 50,000 or so. And I am very humbled and grateful to have made it that far. I am in a tough spot at my age. Mid-thirties with a family makes it difficult to be a solid candidate for the Leadership Development Program (on the road living in hotels for about 2 years opening up/running Chick-fil-As around the country), and I am not in my 40’s or 50’s with a wealth of experience from past employment. On paper…. I don’t compete. And I completely understand that from corporate’s point of view.

The only frustrating part is that I don’t know where I fit in…. or how to become THAT competitive. I feel like I have done everything in my power to become prepared to operate a store, and who I am and the endless energy and passion I have for Chick-fil-A would go far beyond simply making a local business profitable. But I am not upset. I know God has a plan, and I know that it is a perfect plan for me and my family. Sometimes it is God’s timing, or sometimes it is a completely new plan – only time will tell.

I want to thank my wife first of all for everything. And by everything, I mean the sacrifices, large and small, that she has made over the past 4 years. She was my biggest cheerleader, and she was ALL IN just as much, if not more, than I was. She is incredibly strong with a heart of gold. She will make an amazing operator’s wife one day, if that is what God wills. I love her dearly and desperately wanted to reach my goal for her. Love you, sweetheart.

Thank you also to the many Operators, Grand Opening Supervisors, trainers, Corporate staff, friends, guests, family, etc who cheered me on since day 1. I never once had someone tell me that I would never make it as an operator, but rather hundreds, if not thousands, telling me to keep going…. that they would love to help me and serve with me one day.

Though I am at peace and trust God with corporate’s decision, guests of mine are crushed. I returned to work this past Friday, and guest after guest walked in shocked – I don’t know if they were more shocked at the decision or that I had a smile on my face. Many operators reached out to me. Some told me they cried, while others expressed that if they had to go through the process today, they would not even make it.

You know what all this tells me? That this journey was not in vain. The people I know now that have impacted me, and that I may have impacted…. I wouldn’t have met them 4 years ago. The massive amount of support and outpouring of love during this journey and after the news came last week has been humbling. I don’t deserve any of this…. but God, in His goodness and grace, allowed me precious time with individuals all across this country. These moments are priceless to me!

I love Chick-fil-A and I will always love Chick-fil-A. As of now, I am still serving at my local CFA as a director working 50-55 hours a week. And until God moves me, that is where I will be. Is the journey over? I honestly don’t think so. I try to force myself to lose the desire to own my own store… and then I clock in and do life with my team, and after hugs and high fives and accomplishing goals together…. I realize I can’t stop pursuing my dream. It’s what I do. It’s who I am.

Many have asked if I am upset or mad. Almost telling me with their eyes and tone of voice that it would be ok to say yes. But no. I am at peace. I am at peace knowing that God is good all the time. Never is He NOT good. And though people all around the chain know I would make a tremendous operator, the one person who could say no, did say no. And they did their job well. They have to make sure they choose the best fit for every opportunity. To play God and to judge their decision would be foolish. To trust God and wait on His will and timing is obedience. So I choose to obey. I choose to wait. I choose to continue to be full of joy. I choose to keep on serving faithfully.

I leave you with this story from this past Saturday.

A mom and her little girl were getting into line to order when I walked by them to grab something from outside. She stopped me and told me that she had used me as an example when teaching her kids a lesson that week. I recognized the mom, but didn’t know her personally. She went on to explain that her 9th grade boy was telling her how his friends in the same grade were out partying/drinking and making poor decisions. Her son then said that he doesn’t have to hang out with that crowd and wants to make wise decisions. I bent down and asked the little girl what the mom had said about me. The little girl looked up at me and said, “Mommy said that she wants me to marry someone like you one day”. I was shocked, as I had never spoken to them before. The mom then began to tear up and told me that she can tell simply by the way I serve people in the restaurant that I am someone that she wants her boys to look up to and her daughter to marry. It was all I could do not to get all emotional! WOW! Do I deserve those comments? No. Any good in me is by the grace of God alone. But God used that instance, just mere days after receiving a “no” answer, to keep that flame burning inside of me.

To you that have followed this journey…. thank you! You are appreciated far more than you will ever know. I truly hope this isn’t the end. I have insane faith that it is not. In fact, I  check my email throughout the day thinking that I will receive one saying that they have changed their minds and have a store for me. But if that day never comes, I thank God that He used CFA to bring you into my life. May God bless you. #JUSTTRUETT

 

JUST TRUETT.

A few months back, while working mid-day in shift at the home Chick-fil-A, the thought struck me to “JUST TRUETT”. I kind of chuckled to myself and shared it with a fellow team member. A couple weeks later, I went online and made a simple t-shirt with that slogan on the front. Honestly, it was something I did because I told my team member that I should do it, and it would be fun. I finally received the t-shirt a few weeks later, and I posted it on my personal social media sites.

A few days went by, and I began receiving notifications from Chick-fil-A team members around the country asking me where they could get one. I was hesitant. Our founder, Truett Cathy, went home to be with the Lord at the end of 2014, and I did not want this to come across as something trivial, but rather as a unique, creative way to get the message across of what Truett Cathy’s heartbeat was… what he embodied… how he impacted others.

Still hesitant, I emailed Chick-fil-A’s president and CEO, Mr. Dan Cathy, to ask his opinion. Truett was his father, after all, and I wanted his blessing before moving forward. After emailing Mr. Cathy and explaining my thoughts behind the slogan, he responded with: “Terrific idea, Kent! Creative way to get the message across. You have my permission to fulfill all the orders.”

WOW! But now what? I didn’t know the first thing about ordering bulk t-shirts, but I love to learn and I’m an entrepreneur…. so I started doing research. Thankfully, the one who encouraged me to get started and the one whose company did the behind the scenes work for me was a good friend, Keith Rogers, from 323 Sports out of the Raleigh, NC, area.

I never realized how OCD I would be with t-shirts. I rejected the first samples because I wanted a higher-end t-shirt. One that would cost me more money personally, but one that would give Chick-fil-A’ers around the country a quality purchase. After agreeing to the shirt and the font design and size, I put in my initial order for 150 shirts. Exciting!

After setting up a little office in my walk-in closet, and creating a simple google drive order form, I was ready to sell. It’s been 48 hours now, and 22 shirts have been sold. First shipment will be shipped out Monday, January 4. Cannot wait until those who receive them begin wearing them, giving them the chance to share what “JUST TRUETT” means.

office

This is not about making money. This is not about me. At all. I simply want to #LIVETHELEGACY of Truett Cathy, and continue to serve in the manner in which he served.

So what does it mean to “JUST TRUETT”?  When a guest is upset at you…. JUST TRUETT. When you are wrongly accused…. JUST TRUETT. When a fellow team member is going through a tough time…. JUST TRUETT. I like to sum it all up by infusing a good portion of Chick-fil-A’s corporate purpose:

JUST TRUETT.

“Treat each and every person with honor, dignity, and respect. Be a faithful steward of all that God has given to you. Be a positive influence on all those you have the privilege to meet. Love unconditionally.”

If you are interested in purchasing a t-shirt, I’ve posted the ORDER FORM here.

May God bless you all this New Year!!

 

The Angels from Jersey

Those who work with me know that my favorite position in the restaurant is the drive-thru window. Why? It’s simple. Drive-thru business is the majority of our business, and the window gives me the privilege of seeing the most amount of people possible!

I love people. People aren’t a number to me, but rather living, breathing souls who need encouragement on a daily basis. If I can’t encourage, why am I here?

Then there are moments in life that surprise you.

About a month ago, I was working the window when I saw a black vehicle come around the corner with a yellow New Jersey plate on the front bumper. The occupants inside the vehicle were incredibly friendly, letting me know they had just moved to Charlotte. I ended up recruiting their daughter to work with us!

Over the past few weeks, these New Jersey transplants have become dear friends… and even beyond that, they have become family to me.

I didn’t even realize I needed encouragement, but God always knows exactly what you need, when you need it.

Dan Cathy always asks, “Do you know how you can tell someone needs encouragement? They are breathing!”

Has someone been an encouragement to you recently? Feel free to share your story!

I’m an open book, and you all play a key role in the story!

I am an open book. Simple as that. The world knows 90% of what goes on in my life. Why? Because, as someone who absolutely stinkin’ loves people… I believe you, and others reading this, play an incredibly important role in my story. Each and every person I meet shapes me in some way or the other.

While many may choose to privately walk the Chick-fil-A journey, I want to share it with you. I am where I am today, and who I am today because of you… and it’s an honor and privilege to include you along the way.

I believe in the power of prayer, and I believe that God has a very specific will for my life. I also specifically feel called to be a Chick-fil-A operator. So I include you, my friend. I include you because I have spent time serving alongside of you, kept in touch via social media, celebrated with you, prayed for you, and loved you.

So I humbly ask for prayer. We head to Kalispell, Montana for a little vacation next week, and Lord willing, I am going to hunker down in the Colter Coffee Shop and begin the application process. I have never applied for a store before, and I need clarity of thought as I seek to put on digital paper my heart for Chick-fil-A and how and why I will take the brand to the next level.

I am confident in God and the timing. I know His will will be accomplished no matter what the outcome. And I thank you, friend, for riding along with us… for loving us… for supporting us… and most of all, for praying for us.

It means the world!! God bless you.

A Blast Beyond the Clock

I think it’s an understatement to say that we absolutely LOVE our team members at Chick-fil-A. And that love is not confined to the time clock. We don’t simply care about them and how they are doing while clocked in, but we desire to invest in them and their interests far beyond the clock. Tonight was Senior Night for one of our team members, Hannah Hastings… so a few of us drove over to the local high school and had a blast cheering on her and her fellow teammates. It had been YEARS since I had last attended a volleyball match. Hannah did amazingly well… and it was fun to spend time together as a CFA family. After the games, my wife and I were talking about how awesome it would be to have a store someday, and continue to invest in the lives of others. People are definitely our Passion!