Mission: Compassion

I met Amanda about four years ago. She delivers for FedEx, and our Chick-fil-A in Wesley Chapel, NC was one of her stops. The hustle is REAL with these folks, and we tried to always make her day a little better by offering a drink or a sandwich.

Fast forward a few years.

Amanda’s route has changed, and I am no longer with Chick-fil-A, but we have kept in touch, as she had become a good friend. What I love most about Amanda is her heart for people. It is genuine and magnetic. And it all stems from her faith in Jesus.

Recently, she shared this video. It is a perfect example of who she is and the love she has for those around her. I am reminded of the verse in Jude where it speaks of some having compassion – making a difference. Grab a few tissues and click the play button.

Amanda also began a non-profit organization called Hungry Heroes where she feeds hundreds of first responders, veterans, EMTs, police, fire, etc. -simply to bless and encourage them. You can check it out here: https://www.hungryheroesbbq.com/ Consider donating your time and/or money to help support these heroes!

Please share this post as I am sure this will move others as it did myself. Thank you, Amanda, for loving everybody, always, and for being an example of life touching life.

KPrainJrLeave a comment

Lessons from the road: Part 1

I am on the road quite a bit. The commute from my home in Fort Mill, SC to my place of work in Huntersville, NC averages out to be an hour’s drive each way. And though it can be long and tedious, I try to observe and learn from all that happens around me. It’s incredible how parallel lessons from the road and lessons from life can be. They also intersect.

About a month ago, I exited off I-77 in Charlotte to grab some lunch. My vehicle was positioned in the left lane of two lanes heading straight. As we approached a red light, we gained a left-hand turning lane. When the left-hand turning lane was granted a green arrow, those vehicles began to move. The one vehicle ahead of me in the straight lane, sensing forward motion from those to its left, proceeded on as well. One problem: our light had remained red.

Instantly, I noticed a gentleman on the opposite side of the road. He was in the same lane as I was in, but heading the other direction. He saw what had happened, and he wanted everyone to know he had seen it. His head was sticking out of his window like a giraffe stretching for feed through a fence. He was GLARING. Eyes locked in on the driver who set off through the red light.

We’ve all been there. Maybe we were daydreaming, checking emails, or tuning the radio. Our eyes were off the traffic lights, but our peripheral vision caught the vehicle to our left moving, so we moved. Sometimes we catch ourselves and slam on the brakes, other times it’s too late to stop and we simply go on through. It’s dangerous, but rarely intentional.

And it was in that moment that my lesson was revealed to me. How often in life do we make a mistake? Could be intentional. Could be a lack of common sense. Could be completely innocent and unintentional. We have all been there. And also present are those near us, across the way, sticking out their necks, glaring at us down their nose. Condemning. Judging.

I know I’ve been there in traffic and in life. I’ve run a red light in the same fashion. Deep in thought or in worship, maybe checking a text or call, and away I went – even though it wasn’t my time to go. I’ve accidentally cut people off in parking lots and when they lay on their horns, I sheepishly wave and mouth that I am sorry. I’ve also made mistakes in life, and whether innocent or not, I have been at the brutal end of the scrutiny and the glares.

So what’s the lesson I learned? I learned both sides of the coin that day. I learned to not judge hastily. To not let emotions ride high and to not condemn with ease. To assume the best in someone when it’s a situation where innocence could be in play, and to seek to help and not hate. But that’s not all.

I looked at the guy across the intersection and considered him as well. Could he be a hot-head, policing everyone’s moves and motives? Sure. But could he also have lost a family member in an accident caused by someone running a red light? Absolutely. And in that moment I was reminded yet again to give grace. To give the benefit of the doubt. To be slow to judge, but quick to forgive.

Are there times when judgement is warranted, yes. Are there times when discipline is required, of course. But as a general rule, in our normal day to day, let’s not allow the mistakes of others to fuel condemnation and formulate negative opinions. We have all made mistakes, and we will all make mistakes. If everyone is glaring and no one is caring, how is anyone ever helped? How is anyone ever encouraged?

May we all strive to love and lift up others even more in 2019! Have compassion. Make a difference. Happy New Year!

How about you? Have you ever been on either side of the coin? I would love to hear about it. Please feel free to comment.

KPrainJrLeave a comment

The End of an Incredible Journey… or is it?

Most of you know by now that this past week brought the news that I will not be moving ahead in my journey to own/operate a Chick-fil-A. At least not now. This news did not devastate me, nor was I angry. I know the system and how it works, and I knew this going in almost 4 years ago. I simply was not competitive enough. Chick-fil-A has 50,000 individuals per year starting the process to become an owner/operator. I made it to step 5 of 7. The top 400 of 50,000 or so. And I am very humbled and grateful to have made it that far. I am in a tough spot at my age. Mid-thirties with a family makes it difficult to be a solid candidate for the Leadership Development Program (on the road living in hotels for about 2 years opening up/running Chick-fil-As around the country), and I am not in my 40’s or 50’s with a wealth of experience from past employment. On paper…. I don’t compete. And I completely understand that from corporate’s point of view.

The only frustrating part is that I don’t know where I fit in…. or how to become THAT competitive. I feel like I have done everything in my power to become prepared to operate a store, and who I am and the endless energy and passion I have for Chick-fil-A would go far beyond simply making a local business profitable. But I am not upset. I know God has a plan, and I know that it is a perfect plan for me and my family. Sometimes it is God’s timing, or sometimes it is a completely new plan – only time will tell.

I want to thank my wife first of all for everything. And by everything, I mean the sacrifices, large and small, that she has made over the past 4 years. She was my biggest cheerleader, and she was ALL IN just as much, if not more, than I was. She is incredibly strong with a heart of gold. She will make an amazing operator’s wife one day, if that is what God wills. I love her dearly and desperately wanted to reach my goal for her. Love you, sweetheart.

Thank you also to the many Operators, Grand Opening Supervisors, trainers, Corporate staff, friends, guests, family, etc who cheered me on since day 1. I never once had someone tell me that I would never make it as an operator, but rather hundreds, if not thousands, telling me to keep going…. that they would love to help me and serve with me one day.

Though I am at peace and trust God with corporate’s decision, guests of mine are crushed. I returned to work this past Friday, and guest after guest walked in shocked – I don’t know if they were more shocked at the decision or that I had a smile on my face. Many operators reached out to me. Some told me they cried, while others expressed that if they had to go through the process today, they would not even make it.

You know what all this tells me? That this journey was not in vain. The people I know now that have impacted me, and that I may have impacted…. I wouldn’t have met them 4 years ago. The massive amount of support and outpouring of love during this journey and after the news came last week has been humbling. I don’t deserve any of this…. but God, in His goodness and grace, allowed me precious time with individuals all across this country. These moments are priceless to me!

I love Chick-fil-A and I will always love Chick-fil-A. As of now, I am still serving at my local CFA as a director working 50-55 hours a week. And until God moves me, that is where I will be. Is the journey over? I honestly don’t think so. I try to force myself to lose the desire to own my own store… and then I clock in and do life with my team, and after hugs and high fives and accomplishing goals together…. I realize I can’t stop pursuing my dream. It’s what I do. It’s who I am.

Many have asked if I am upset or mad. Almost telling me with their eyes and tone of voice that it would be ok to say yes. But no. I am at peace. I am at peace knowing that God is good all the time. Never is He NOT good. And though people all around the chain know I would make a tremendous operator, the one person who could say no, did say no. And they did their job well. They have to make sure they choose the best fit for every opportunity. To play God and to judge their decision would be foolish. To trust God and wait on His will and timing is obedience. So I choose to obey. I choose to wait. I choose to continue to be full of joy. I choose to keep on serving faithfully.

I leave you with this story from this past Saturday.

A mom and her little girl were getting into line to order when I walked by them to grab something from outside. She stopped me and told me that she had used me as an example when teaching her kids a lesson that week. I recognized the mom, but didn’t know her personally. She went on to explain that her 9th grade boy was telling her how his friends in the same grade were out partying/drinking and making poor decisions. Her son then said that he doesn’t have to hang out with that crowd and wants to make wise decisions. I bent down and asked the little girl what the mom had said about me. The little girl looked up at me and said, “Mommy said that she wants me to marry someone like you one day”. I was shocked, as I had never spoken to them before. The mom then began to tear up and told me that she can tell simply by the way I serve people in the restaurant that I am someone that she wants her boys to look up to and her daughter to marry. It was all I could do not to get all emotional! WOW! Do I deserve those comments? No. Any good in me is by the grace of God alone. But God used that instance, just mere days after receiving a “no” answer, to keep that flame burning inside of me.

To you that have followed this journey…. thank you! You are appreciated far more than you will ever know. I truly hope this isn’t the end. I have insane faith that it is not. In fact, I  check my email throughout the day thinking that I will receive one saying that they have changed their minds and have a store for me. But if that day never comes, I thank God that He used CFA to bring you into my life. May God bless you. #JUSTTRUETT

 

KPrainJrLeave a comment

JUST TRUETT.

A few months back, while working mid-day in shift at the home Chick-fil-A, the thought struck me to “JUST TRUETT”. I kind of chuckled to myself and shared it with a fellow team member. A couple weeks later, I went online and made a simple t-shirt with that slogan on the front. Honestly, it was something I did because I told my team member that I should do it, and it would be fun. I finally received the t-shirt a few weeks later, and I posted it on my personal social media sites.

A few days went by, and I began receiving notifications from Chick-fil-A team members around the country asking me where they could get one. I was hesitant. Our founder, Truett Cathy, went home to be with the Lord at the end of 2014, and I did not want this to come across as something trivial, but rather as a unique, creative way to get the message across of what Truett Cathy’s heartbeat was… what he embodied… how he impacted others.

Still hesitant, I emailed Chick-fil-A’s president and CEO, Mr. Dan Cathy, to ask his opinion. Truett was his father, after all, and I wanted his blessing before moving forward. After emailing Mr. Cathy and explaining my thoughts behind the slogan, he responded with: “Terrific idea, Kent! Creative way to get the message across. You have my permission to fulfill all the orders.”

WOW! But now what? I didn’t know the first thing about ordering bulk t-shirts, but I love to learn and I’m an entrepreneur…. so I started doing research. Thankfully, the one who encouraged me to get started and the one whose company did the behind the scenes work for me was a good friend, Keith Rogers, from 323 Sports out of the Raleigh, NC, area.

I never realized how OCD I would be with t-shirts. I rejected the first samples because I wanted a higher-end t-shirt. One that would cost me more money personally, but one that would give Chick-fil-A’ers around the country a quality purchase. After agreeing to the shirt and the font design and size, I put in my initial order for 150 shirts. Exciting!

After setting up a little office in my walk-in closet, and creating a simple google drive order form, I was ready to sell. It’s been 48 hours now, and 22 shirts have been sold. First shipment will be shipped out Monday, January 4. Cannot wait until those who receive them begin wearing them, giving them the chance to share what “JUST TRUETT” means.

office

This is not about making money. This is not about me. At all. I simply want to #LIVETHELEGACY of Truett Cathy, and continue to serve in the manner in which he served.

So what does it mean to “JUST TRUETT”?  When a guest is upset at you…. JUST TRUETT. When you are wrongly accused…. JUST TRUETT. When a fellow team member is going through a tough time…. JUST TRUETT. I like to sum it all up by infusing a good portion of Chick-fil-A’s corporate purpose:

JUST TRUETT.

“Treat each and every person with honor, dignity, and respect. Be a faithful steward of all that God has given to you. Be a positive influence on all those you have the privilege to meet. Love unconditionally.”

If you are interested in purchasing a t-shirt, I’ve posted the ORDER FORM here.

May God bless you all this New Year!!

 

KPrainJr1 Comment

Interview Information: Please pray!

Many of you know that I will be interviewing for the Chick-fil-A Leadership Development Program this coming Thursday, March 5. I humbly ask for your prayers that day… specifically for the following:

  1. For those interviewing me to have wisdom and discernment on whether or not I am a fit for the program.
  2. That I would have a clear mind to adequately and sufficiently express my love and passion for people, operations, and the incredible brand that is Chick-fil-A.
    For those interested in praying during my interview, here are the details for Thursday:
  • AM flight down to Atlanta
  • 10:30am-11:15am (interview)
  • 2:00pm-2:30pm (interview)
  • 2:45pm-3:00pm (interview)
  • PM flight home to Charlotte

Thank you all so much! Whatever the outcome, I rest in God and His PERFECT plan for our lives.

IMG_2177

KPrainJrLeave a comment

An incredible opportunity to minister!

June 12, 2013

A lady with 3 kids or so was hit from behind and her SUV flipped over on its side. Not to mention she is 26 weeks pregnant. This happened a mile from our CFA. We were able to run chicken minis and milk to the scene for the little kiddos while the ambulance took mom to the hospital to check on the baby inside. Happy to say all are doing well. Love that we can be there for our community!

KPrainJrLeave a comment