2020 – The Year of Change

How do you sum up almost 12 years of life? I don’t think one can – at least not properly. There are so many memories to try to encapsulate in one post, that I would be foolish to think that I could recall all of them. In fact, the biggest fear of writing this post is that someone or something will be unintentionally left out. So please allow me to generalize to a great degree.

On May 31, 2008, I married the love of my life – Rebekah Linder. I met her the Saturday after Thanksgiving in 2006. I was just finishing up work at the Greenville Spartanburg Airport, and had been invited by my cousins to drive up to the Charlotte area to have home-made chili with their friends. I’m still foggy-brained over whether this was a set up or not, but nonetheless, I was a single 25 year old that loved chili. So I went.

It was that evening that I met my future wife. She was nothing I “thought” I wanted in a girl. I had always imagined I’d marry a southern girl who loved sports, and yet here I was, crushing over an opera singer from WinscAHsin (or however you are pronouncing that accent in your head – lol). We were engaged a year later, and then in May of 2008 we were married.

Though I lived in a couple other states during college life, Greenville, SC, had always been home. So for the first time in 27 years, I found myself putting down roots in a different place. We settled in Matthews, NC, in an apartment complex called Paces Commons – starting out life together above another young couple with two little girls, Angie and CR Braniff – now known around the world as https://www.youtube.com/user/branifffamily – Check them out and subscribe! We are so thankful for their friendship, even to this day.

During the stay in the apartment I began a 4 year tenure at the Bible Broadcasting Network (BBN Radio). It was an honor to serve alongside Dr. Lowell Davey and see many people give their lives to Jesus. Shortly after starting work at the station, we built our first house in Fort Mill. Both of our kids were born while living in that home on Haddington Drive.

Then, after much prayer, we began the process of pursuing our own Chick-fil-A franchise. What a journey! Those details are in this blog somewhere back in the archives. We sold our home and moved into a rental in the Wesley Chapel, NC, area in case I was offered a franchise location and we would be moving somewhere across the country. Nothing stretched us more than this experience – professionally, personally, and spiritually. So many sacrifices, yet willing to be tried and tested to see if that was what God had in store for us. Though it was not His purpose for us at that time, the friendships forged during those 3 years with CFA was immeasurable and invaluable.

Through connections at Chick-fil-A, I was introduced to Ryan Homes. I had never been in sales before, and actually couldn’t stand sales people. But real estate intrigued me, and I quickly discovered that sales, done correctly, is simply building relationships and meeting needs. I accepted the position and went through the process of building another home back in Fort Mill. It was during this move that we joined the church family at Harvest Baptist Church in Rock Hill, SC, and got involved teaching the college SS class, as well as in the music ministry (my wife that is – Haha!)

Fast forward 3 years to today, where we have taken the time to assess where we are in life, how much time we are spending together as a couple, with our kids, with others, etc. What we discovered is that we have very little margin in our lives, at a time when our kids are at very impressionable ages.

So after a lot of thought, prayer, and counsel, we will be transitioning to Greenville, SC over the next couple of months! It will be good for my kids to grow up around grandparents, uncles/aunts, and cousins for a few years at least. I am staying with Ryan Homes, but my drive to work will be less and with family around, I won’t feel like my wife is alone on the long days.

The email to my pastor was the hardest. Our church family at Harvest Baptist is special. I pray that we find something like Harvest in Greenville. We will miss you, Charlotte! You have become home. We were married here, our kids were born here, and our closest friends are here.

But a giant step of faith is good for the soul. It stimulates growth, necessary change, and new opportunities for impact and influence. So here’s to meeting new friends, reuniting with old ones, and learning new hashtags. See you soon, #GVL!

PS – Have you ever gone through a big move? Share all your tips and tricks!

Mission: Compassion

I met Amanda about four years ago. She delivers for FedEx, and our Chick-fil-A in Wesley Chapel, NC was one of her stops. The hustle is REAL with these folks, and we tried to always make her day a little better by offering a drink or a sandwich.

Fast forward a few years.

Amanda’s route has changed, and I am no longer with Chick-fil-A, but we have kept in touch, as she had become a good friend. What I love most about Amanda is her heart for people. It is genuine and magnetic. And it all stems from her faith in Jesus.

Recently, she shared this video. It is a perfect example of who she is and the love she has for those around her. I am reminded of the verse in Jude where it speaks of some having compassion – making a difference. Grab a few tissues and click the play button.

Amanda also began a non-profit organization called Hungry Heroes where she feeds hundreds of first responders, veterans, EMTs, police, fire, etc. -simply to bless and encourage them. You can check it out here: https://www.hungryheroesbbq.com/ Consider donating your time and/or money to help support these heroes!

Please share this post as I am sure this will move others as it did myself. Thank you, Amanda, for loving everybody, always, and for being an example of life touching life.

She had the “it” factor

This morning I took my kids to a Chick-fil-A that I have only been to a couple of times here in Charlotte. It’s not anywhere near our normal route, but today it happened to be the chosen chicken palace for us. We weren’t there to eat, but I told the kids they could play on the playground and I’d buy them a couple chocolate milks.

As soon as we entered the door, an excited voice welcome us in! I later discovered her name was Finese. She had a big smile on her face while she swept the dining room. I ordered the milks and sat down near the playground. She interacted with my kids before they scampered off into the play area. I asked her what she knew about Truett Cathy. She told me he started Chick-fil-A with a Dwarf House and it grew and grew and he was a great man with Christian faith and that she loves working for Chick-fil-A.

She then noticed that my kids were running breathless in and out of the playground door and had consumed their milk. She volunteered to get them some ice water because after she drinks chocolate milk, she can always use some water. She didn’t know I was noticing everything about her. I noticed how she listened intently to me, while continuing to work. I noticed how she encouraged and complimented. I noticed how she brightened everyone’s day. She cared about me, she cared about my kids, and she didn’t stop working. She had the “it” factor. The perfect balance of work ethic and personality. She made us feel like a million bucks.

When it was time to go, I called the kids down from the slides and gathered socks and shoes. But before I left, I walked up and asked to see Finese. By this time, she had rotated over to the drive-thru window. I asked if I could speak to her. Her manager called her over and the two of them and about three others gathered at the end of the line. I told them that I wanted to say that Finese is something special. That food is food, and even though it’s good chicken, it’s the people who are the secret sauce of Chick-fil-A. I let them in on the fact that I used to be a director at Chick-fil-A as well as train all around the country… and that Finese is one of the best I’ve ever seen.

I then gave her my silicon “Just Truett” bracelet. It’s been my personal bracelet for about three years, but it was time to pass it on to someone who embodied Truett’s heart for service and for people. The world needs a whole lot more Fineses… and Chick-fil-A is blessed to have her!

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One Year.

It’s been one year since I left Chick-fil-A. I remember September 9th, 2016, well. My team surprised me with cakes, cards, and banners strung across the ceiling over the order line. So many friends came to see me off that day, including my family, my operator, guests that had become family, and even Buffalo Bills fullback, Mike Tolbert and his family – a family with whom I had built a relationship through a little window on the side of the chicken coop.

People often ask, “Do you miss it?! Are you coming back? Are you going to apply for a store again?” I do miss it, sure. But I’m where God wants me right now. And I believe that is the BEST place to be – where God has you NOW. Will I ever apply again? I don’t know. Right now I’m focused on being the best Sales and Marketing Representative for Ryan Homes that I can possibly be. We are settling down in Fort Mill, SC, and have a new home church in Harvest Baptist in Rock Hill, SC.

So I write this brief post to say that there is life outside of Chick-fil-A. When you taste and see and are a part of the culture that is Chick-fil-A, it’s hard to leave. Really hard. But when you realize that God always knows best and that He knows what areas of your life need fine-tuning and stretching, He will find a way to move you, in order to better you.

I stepped into a position at Ryan Homes that has stretched me and is stretching me in every way imaginable. I knew very little about sales, blueprints, construction, etc, but I’m learning daily, and growing in knowledge and experience. It’s fun. It’s a challenge. It’s life outside of Chick-fil-A, and it’s ok. Why? Because personal growth doesn’t just happen in a restaurant. It happens where God plants you.

So I challenge you, my fellow Chick-fil-A’ers who have also been turned down for the Leadership Development Program and/or for Owner/Operator: Step out. Step away. Do something new. Stretch yourself. Just because you aren’t wearing Oobe doesn’t mean God can’t use you!

I’ve learned over 36 years to never say never, but only to trust God and His timing. So let’s never stop learning, never stop leaning, never stop loving, and never stop leading. And simply trust that God has amazing things in store for our lives!

Love you all and am so incredibly thankful for you. Oh, and come buy a Ryan Home from me! 🙂

Tolbert

The IMPACT of a Simple T-Shirt

WOW! God is using the #JustTruett shirt to impact lives all across the country. Just received this note from a Chick-fil-A operator:

“Kent – thanks for the shirts. We were able to do our first Just Truett at our recent AList event. I had invited Mark Cathy to come and share the Cathy family story and some other items with our group of about 400. The guy in the middle is a local Youth for Christ rep that we asked to come and let us interview him on stage about his work in the community. We then surprised him with a $500 check for YFC, a $500 check for his family and lastly free CFA for a year. It really blessed them as well as everyone present. Great night!”

For those of you who have purchased them…. you all are a part of this. I don’t make a personal profit. I make these simply as a reminder to serve, love, and lead in the manner that Truett did. What a legacy!14997151_10207832100859942_1628228861_n

The End of an Incredible Journey… or is it?

Most of you know by now that this past week brought the news that I will not be moving ahead in my journey to own/operate a Chick-fil-A. At least not now. This news did not devastate me, nor was I angry. I know the system and how it works, and I knew this going in almost 4 years ago. I simply was not competitive enough. Chick-fil-A has 50,000 individuals per year starting the process to become an owner/operator. I made it to step 5 of 7. The top 400 of 50,000 or so. And I am very humbled and grateful to have made it that far. I am in a tough spot at my age. Mid-thirties with a family makes it difficult to be a solid candidate for the Leadership Development Program (on the road living in hotels for about 2 years opening up/running Chick-fil-As around the country), and I am not in my 40’s or 50’s with a wealth of experience from past employment. On paper…. I don’t compete. And I completely understand that from corporate’s point of view.

The only frustrating part is that I don’t know where I fit in…. or how to become THAT competitive. I feel like I have done everything in my power to become prepared to operate a store, and who I am and the endless energy and passion I have for Chick-fil-A would go far beyond simply making a local business profitable. But I am not upset. I know God has a plan, and I know that it is a perfect plan for me and my family. Sometimes it is God’s timing, or sometimes it is a completely new plan – only time will tell.

I want to thank my wife first of all for everything. And by everything, I mean the sacrifices, large and small, that she has made over the past 4 years. She was my biggest cheerleader, and she was ALL IN just as much, if not more, than I was. She is incredibly strong with a heart of gold. She will make an amazing operator’s wife one day, if that is what God wills. I love her dearly and desperately wanted to reach my goal for her. Love you, sweetheart.

Thank you also to the many Operators, Grand Opening Supervisors, trainers, Corporate staff, friends, guests, family, etc who cheered me on since day 1. I never once had someone tell me that I would never make it as an operator, but rather hundreds, if not thousands, telling me to keep going…. that they would love to help me and serve with me one day.

Though I am at peace and trust God with corporate’s decision, guests of mine are crushed. I returned to work this past Friday, and guest after guest walked in shocked – I don’t know if they were more shocked at the decision or that I had a smile on my face. Many operators reached out to me. Some told me they cried, while others expressed that if they had to go through the process today, they would not even make it.

You know what all this tells me? That this journey was not in vain. The people I know now that have impacted me, and that I may have impacted…. I wouldn’t have met them 4 years ago. The massive amount of support and outpouring of love during this journey and after the news came last week has been humbling. I don’t deserve any of this…. but God, in His goodness and grace, allowed me precious time with individuals all across this country. These moments are priceless to me!

I love Chick-fil-A and I will always love Chick-fil-A. As of now, I am still serving at my local CFA as a director working 50-55 hours a week. And until God moves me, that is where I will be. Is the journey over? I honestly don’t think so. I try to force myself to lose the desire to own my own store… and then I clock in and do life with my team, and after hugs and high fives and accomplishing goals together…. I realize I can’t stop pursuing my dream. It’s what I do. It’s who I am.

Many have asked if I am upset or mad. Almost telling me with their eyes and tone of voice that it would be ok to say yes. But no. I am at peace. I am at peace knowing that God is good all the time. Never is He NOT good. And though people all around the chain know I would make a tremendous operator, the one person who could say no, did say no. And they did their job well. They have to make sure they choose the best fit for every opportunity. To play God and to judge their decision would be foolish. To trust God and wait on His will and timing is obedience. So I choose to obey. I choose to wait. I choose to continue to be full of joy. I choose to keep on serving faithfully.

I leave you with this story from this past Saturday.

A mom and her little girl were getting into line to order when I walked by them to grab something from outside. She stopped me and told me that she had used me as an example when teaching her kids a lesson that week. I recognized the mom, but didn’t know her personally. She went on to explain that her 9th grade boy was telling her how his friends in the same grade were out partying/drinking and making poor decisions. Her son then said that he doesn’t have to hang out with that crowd and wants to make wise decisions. I bent down and asked the little girl what the mom had said about me. The little girl looked up at me and said, “Mommy said that she wants me to marry someone like you one day”. I was shocked, as I had never spoken to them before. The mom then began to tear up and told me that she can tell simply by the way I serve people in the restaurant that I am someone that she wants her boys to look up to and her daughter to marry. It was all I could do not to get all emotional! WOW! Do I deserve those comments? No. Any good in me is by the grace of God alone. But God used that instance, just mere days after receiving a “no” answer, to keep that flame burning inside of me.

To you that have followed this journey…. thank you! You are appreciated far more than you will ever know. I truly hope this isn’t the end. I have insane faith that it is not. In fact, I  check my email throughout the day thinking that I will receive one saying that they have changed their minds and have a store for me. But if that day never comes, I thank God that He used CFA to bring you into my life. May God bless you. #JUSTTRUETT

 

She needed someone.

Yesterday, I took the Chick-fil-A Cow over to a local elementary school around 2:00pm to greet parents and kids in the car line as they left to go home. Spirit Night for that school was later on in the day at our restaurant, and we were there to give hugs and high-fives as a reminder to parents to come out and support the local school.

We arrived a couple minutes ahead of schedule, and before the mass exodus of children, a lady pulled up curbside and walked towards the door, phone in hand. I overheard her saying these words as she passed me: “[desperation in her voice] My husband is in surgery, and I literally have no one here.” The voice on the other end [speakerphone] replied: “I know. I wish I were there.” To which the mom passing me says: “I wish you were here too.” She then disappeared inside the school.

The Cow and I began walking towards the other end of the parking lot to greet the bus line, just as she reappeared with her elementary-aged child. She situated her daughter in their vehicle and opened her door to leave. That’s when I seized the opportunity to make a difference.

“Hey! Did I hear you say your husband was in surgery?” She stopped, looked up and proceeded to tell me that he was indeed in surgery and that it’s been an awful day. I then told her that we were providing dinner for her family that evening. Anything she wanted. Nugget tray, wrap tray, fruit tray…. anything. I gave her my number and told her to text me with the order, along with where she needed it, and what time she needed it delivered.

As she stood there crying, I placed my arm around her and told her this is what we do. We look for opportunities to be there for people. To be a blessing. To make difference in people’s lives. She then then told me she is so very thankful for Godly people in her life. Interesting! She did not know I was a Christian. I reached out to her in a time of need, and I was wearing a Chick-fil-A uniform… but how interesting – equating what I did to Godliness.

That has a lot to do with why I want to be a Chick-fil-A owner/operator. We do what we do to the Glory of God. It’s in our Corporate Purpose. It’s in our DNA. This story is not to pat myself on the back. Not at all. Because I know, with confidence, that given that opportunity, anyone wearing a Chick-fil-A uniform would have reached out. It’s who we are. We are people lovers, and we desire to make a difference in our communities for God’s glory!

She did text me back that evening and asked if she could simply run by the store and order herself since it was close by to the pharmacy for her husband’s meds. That worked out even better because then those on staff at the store were given the heads up and were able to be involved with being a blessing to this family as well. What she probably will never know is how much of a blessing she was to us and our crew. It keeps us keeping on! #JustTruett  

 

Pro Tip: Build Community INSIDE first!

The secret game changer to a Chick-fil-A restaurant? Build community within the walls. When I took over Hospitality Director, I wanted to be intentional about building community INSIDE the store…. because only then could we truly and genuinely impact the community OUTSIDE the store. This past year we have had two gym nights, played flag football twice, conducted a Sunday afternoon Bible study for 6 weeks, invited two Carolina Panther players (Mike Tolbert and Thomas Davis) to come to the store and sign autographs/take pics to raise money for their foundations, a store Super Bowl party next week, and will be visiting a children’s hospital with plush cows and gift cards wearing our “JUST TRUETT” t-shirts. Hanging out with your CFA family outside of CFA changes everything. It molds and makes you into one team/one group. It helps tremendously with the all-too-common Day vs. Night, Front vs. Back. Communication is enhanced, as well as trust…. because they feel invested in. Try it! It’s a BLAST!

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Encouragement. It does a soul good.

Chick-fil-A President and CEO, Dan Cathy, often asks groups this question: “How can you tell someone needs encouragement? They are breathing!” Everyone needs encouraging. That’s just how we all are wired. It provides that “oomph” to keep on keeping on.

I love encouraging people, and I have a keen awareness that people need it. Why? Because I need it. Yep. Even with my incredible energy and love of life… I need it. Especially in the middle of this journey that I am on.

Tonight, I received a facebook message from a Chick-fil-A operator in the northeast:

I wanted to shoot you a quick note and share with you what an encouragement you are. I am thankful and inspired by your optimism, joy and passion. I don’t know too many guys that live life with your level of Christ-centered energy. So thanks. Even on the hard days.”

Wow! Little did he know that I am in the middle of the operator interview process, waiting for the next step to be scheduled. 2016 is up in the air for me and my family, but we serve a God who is in complete control, and a God who gives friends who encourage. Just at the right time.

 

JUST TRUETT.

A few months back, while working mid-day in shift at the home Chick-fil-A, the thought struck me to “JUST TRUETT”. I kind of chuckled to myself and shared it with a fellow team member. A couple weeks later, I went online and made a simple t-shirt with that slogan on the front. Honestly, it was something I did because I told my team member that I should do it, and it would be fun. I finally received the t-shirt a few weeks later, and I posted it on my personal social media sites.

A few days went by, and I began receiving notifications from Chick-fil-A team members around the country asking me where they could get one. I was hesitant. Our founder, Truett Cathy, went home to be with the Lord at the end of 2014, and I did not want this to come across as something trivial, but rather as a unique, creative way to get the message across of what Truett Cathy’s heartbeat was… what he embodied… how he impacted others.

Still hesitant, I emailed Chick-fil-A’s president and CEO, Mr. Dan Cathy, to ask his opinion. Truett was his father, after all, and I wanted his blessing before moving forward. After emailing Mr. Cathy and explaining my thoughts behind the slogan, he responded with: “Terrific idea, Kent! Creative way to get the message across. You have my permission to fulfill all the orders.”

WOW! But now what? I didn’t know the first thing about ordering bulk t-shirts, but I love to learn and I’m an entrepreneur…. so I started doing research. Thankfully, the one who encouraged me to get started and the one whose company did the behind the scenes work for me was a good friend, Keith Rogers, from 323 Sports out of the Raleigh, NC, area.

I never realized how OCD I would be with t-shirts. I rejected the first samples because I wanted a higher-end t-shirt. One that would cost me more money personally, but one that would give Chick-fil-A’ers around the country a quality purchase. After agreeing to the shirt and the font design and size, I put in my initial order for 150 shirts. Exciting!

After setting up a little office in my walk-in closet, and creating a simple google drive order form, I was ready to sell. It’s been 48 hours now, and 22 shirts have been sold. First shipment will be shipped out Monday, January 4. Cannot wait until those who receive them begin wearing them, giving them the chance to share what “JUST TRUETT” means.

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This is not about making money. This is not about me. At all. I simply want to #LIVETHELEGACY of Truett Cathy, and continue to serve in the manner in which he served.

So what does it mean to “JUST TRUETT”?  When a guest is upset at you…. JUST TRUETT. When you are wrongly accused…. JUST TRUETT. When a fellow team member is going through a tough time…. JUST TRUETT. I like to sum it all up by infusing a good portion of Chick-fil-A’s corporate purpose:

JUST TRUETT.

“Treat each and every person with honor, dignity, and respect. Be a faithful steward of all that God has given to you. Be a positive influence on all those you have the privilege to meet. Love unconditionally.”

If you are interested in purchasing a t-shirt, I’ve posted the ORDER FORM here.

May God bless you all this New Year!!